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Witness experience in the Finnish courts
(2023)
How witnesses experience the court process has been studied little in Finland. The purpose of this thesis is to provide new knowledge about witness experience for the benefit of the National Courts Administration, a governmental agency responsible...
Embedding user-centred design in policymaking at the UK Ministry of Justice
(2020)
Across the world, businesses and governments have increasingly been applying user-centred design methods to improve their efforts to deliver services that generate value for people.
In recent years, however, governments ...
Creating public value through service design: Facilitation of human-centred service transformation in the city-state of Hamburg
(2019)
by private companies. Digital public services are particularly immature in Germany. While Germany is an economic and political world leader, the country is a laggard in the digital transformation of its services to the public. This thesis studies a digital...


